Returns & Exchanges
Returns & Exchanges Policy
Your satisfaction is our priority. We want you to love every product you receive from Zin Beauty Shop — and if something isn't right, we're here to make it right.
↩️ Returns
We accept returns within 7 days of receiving your order under the following conditions:
- ✅ The product received is not as described
- ✅ The product was damaged during transit
To be eligible for a return, the product must be:
- Intact, unopened, unused, and undamaged
- In its original packaging
Products that have been opened, used, or damaged after delivery are not eligible for return.
To initiate a return, contact us on Instagram or WhatsApp within 7 days of receiving your order.
🔄 Exchanges
We accept exchanges under the following conditions:
- The item must be unopened, unused, and undamaged
- You must notify us within 3 days of receiving your order
Once your exchange request is confirmed by our team, we'll guide you through the next steps.
For any questions about a return or exchange, don't hesitate to reach out — we're always happy to help. 💬